Overview

Benefits of using D365 Field Service:

Deliver Proactive Service

• Prevent Service Calls - Remotely detect and resolve issues before they become a problem using Internet of Things (IoT) sensors.
• Transform Your Business – Turn your cost centre into a profit centre by moving from a scheduled service model to just-in-time predictive maintenance triggered by IoT data.
• Get a 360-Degree View of Customer Assets – Exceed expectations with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and SLAs.
• Gain Customer Insights – Send personalised surveys after field service calls using D365 Customer Voice.

Optimise with AI

• Dispatch the Right Technician – Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.
• Better Manage Resource Assignments – Use a drag-and-drop schedule board and interactive map to assign the nearest available technician.
• Automate Scheduling – Minimise travel time and maximise utilisation while responding to delays, cancellations, and urgent work by using the built-in schedule board optimisation.
• Effectively Manage Asset History – Ensure that technicians have the latest asset data, synchronised across D365 Finance and Supply Chain Management to improve service accuracy.

Empower Your Frontline Workers

• Give Technicians Access to In-Context Help – Use D365 Remote Assist and other mixed-reality tools that provide immersive, step-by-step procedures to follow whilst conducting maintenance.
• Resolve Cases Faster with Remote Collaboration – Technicians can consult with experts in real time to solve problems faster and perform remote inspections with D365 Remote Assist.
• Streamline Tasks Through a Mobile-Optimised Experience – Use the Field Service mobile app to track service activity – including offline access to bookings, work orders, and assets – and respond to IoT alerts and commands in the field.
• Enable Technicians in the Field – Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes with the mobile app.
• Optimise Services and Resources – Utilise the rich insights dashboards to help service managers analyse opportunities to increase first-time fix rates.
• Enhance Technician Productivity – Use knowledge base articles to increase first-time fix rates.

Increase Customer Satisfaction

• Engage With Your Customers – Meet customer expectations with self-service appointment scheduling and technician location information.
• Provide Post-Engagement Surveys – Gain customer insight with automated customer surveys.
• Offer Self-Service Scheduling – Provide self-scheduling options for the convenience of your customers.

Case Studies

• Siemens Smart Infrastructure reimagines the field service experience for employees, partners, and customers
• Penrith City Council delivers on Customer Promise initiative with Dynamics 365 Field Service

Costs

Depending on your needs, our experienced consultants can have you up and running in the necessary time and take advantage of increased productivity and smarter processes. You can choose from predefined options that suit your business requirements with our fixed-cost Dynamics 365 Field Service packages.